Thursday, November 10, 2005

Yahoo's Response

Yahoo!'s response is below. It's from Rex in Customer Care. It further justifies our boycott.

Please note the very first sentence. It indicates that Yahoo believes that we netizens share no concern for abuses that don't occur in our own country. Either that or Rex did not comprehend my letter.

Note to Yahoo!: There is one internet. If it's poisoned in China, the entire organism is poisoned.

Another note to Yahoo!: By having no standards, your "terms of service" are as oppressive as any country wherein you operate. Your response is akin to the Nuremberg Defense. It didn't fly in Nuremberg, and it won't fly here.

Yahoo operates under the assumption that people do not care enough about this policy to make sacrifices. Even though a boycott on Yahoo! is a small sacrifice, it's the only way that Yahoo will believe that people do care.

For all you people who have boycotted Yahoo! so far, you can nurture your ire in knowing that your sacrifice did not make it past Rex.

Yet ....

Hello,

The issue in China that you refer to is specific to that country and will not affect customers who have registered with Yahoo! in other countries. Just like any other global company, Yahoo! must ensure that its local country sites operate within the laws and regulations of the country in which they are based.

By registering with or using the services of a local Yahoo! web site, a person has agreed to that local country site's respective Terms of Service and Privacy Policy, which comply with the local laws of the country in which that web site is based. Yahoo! customers who are not registered with or use a Yahoo! China web site are not subject to CN data disclosure laws.

Links to the applicable Terms of Service and Privacy Policy can be found at the bottom of every Yahoo! website.

Regards,

Rex

Yahoo! Customer Care

4 Comments:

Anonymous Anonymous said...

I complained to Yahoo, Inc. about their practice of billing Yahoo Personals' user credit cards continuously. They refused to refund me for six months of service which I did not use or intend to use. I feel they are dishonest, greedy and out to rip off internet customers.

The Yahoo customer service phone numbers I used were 408-349-5151 and a toll-free number, 1-866-781-9246. Their head office mailing address, according to a telemarketer there, is 701 1st Avenue, Sunnyvale, California, 94089.

Why don't you all let them know how you feel about their corporate responsibility and behavior by contacting them?
PM, Toronto

9:20 AM  
Blogger Comandante Gringo said...

Rex is definitely the King of Liars.

And the "Good German" defence definitely doesn't wash either. What cretins these people be who'll say or do anything for money.

Boycott Yahoo!.

7:34 PM  
Anonymous christy said...

i would like to send my own email to the people in charge. if you could detail how to do that either on this site or send me a personal email, that'd be great. thanks! christy
himdenpatty@animail.net

9:59 PM  
Anonymous Nic Gonzales said...

I have worked for yahoo in the past. This is unbelievable. I cannot believe your country put you in jail though. Hope you get pardoned or something. Good Luck!

11:07 AM  

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